Legal
Refunds and cancellation
You can cancel at any time. Here is what that means for what you have paid.
Cancel any time
Open Settings, Plan & billing and press Manage billing, then cancel. You do not need to contact us. Your plan keeps running until the end of the period you have already paid for, then stops renewing.
What happens to your data
After a cancellation your company returns to the Starter footing: quoting, invoicing and dispatch keep working and the plan extras (plant import, quality tests, the Site and Ledger templates) switch off. Your records stay, and you can export them from Settings.
Refunds
- First 14 days: if you are not satisfied within 14 days of your first payment, tell us and we will refund the plan payment.
- The setup fee: refundable in that period only if we have not yet set up your data. Once onboarding work has started it is not refundable.
- After that: we do not refund the current monthly or yearly period when you cancel, but you keep the service until it ends. If something we did wrong cost you the use of the service, tell us and we will put it right, usually with a credit or refund.
Nothing here limits any right you have by law.
Failed payments
If a card payment fails, Stripe retries it for a while and your administrators are told on screen. Update the card under Manage billing. If the subscription ends unpaid, your company returns to the Starter footing as above. We do not delete your data for a billing problem.
How to ask
Email hello@mixdispatch.com with your company name.
Last updated 14 October 2026. Questions about this page: hello@mixdispatch.com.